_Last updated: 24 September 2026_
Under the Consumer Protection (E-Commerce) Rules, 2020, every e-commerce entity in India must appoint a Grievance Officer and publish the officer’s name, contact details and the way complaints are handled. This page does that for Diwali Special Deals.
Grievance Officer
Name: Abhimanyu Rampersaud Designation: Grievance Officer, Diwali Special Deals Email: diwalideals23232@gmail.com Postal address: Diwali Special Deals, 15-2-73/2 Gowliguda Chaman, Hyderabad, Telangana 500012, India
When to contact the Grievance Officer
First try our regular support channels on the Contact Us page. Contact the Grievance Officer if:
- your complaint has not been resolved through regular support;
- you believe a product description, price or advertisement on this site was misleading;
- you have a concern about how your personal data has been handled (see also the Privacy Policy);
- you want to report content on the site that you believe is unlawful.
What to include
- Your name and contact details.
- Order number, if the complaint concerns an order.
- A clear description of the problem and what you would like us to do.
- Copies or photos of any relevant messages, invoices or products.
Response timelines
| Step | Our commitment |
|---|---|
| Acknowledge receipt of your complaint | Within 48 hours of receiving it |
| Provide a unique complaint reference | With the acknowledgement |
| Resolve the complaint | Within one month of receiving it, as required by Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020 |
| Keep you informed | You can ask for the status of your complaint at any time by quoting the reference |
Information we make available under the Rules
- Legal name of the seller: Abhimanyu Rampersaud, trading as Diwali Special Deals
- Principal geographic address: 15-2-73/2 Gowliguda Chaman, Hyderabad, Telangana 500012
- Customer care: diwalideals23232@gmail.com
- Payment method: cash on delivery only; no online payment is collected
- Total price in a single figure: every product page shows the final price in INR inclusive of all charges; there are no delivery, COD or tax charges added
- Return, refund, exchange and cancellation terms: see the Refund & Return Policy and Cancellation Policy
- Delivery and shipment: see the Shipping & Delivery Policy
- Country of origin: shown on each product page
Consumer helpline and other remedies
If you are not satisfied with our response, you can:
- call the National Consumer Helpline on 1915 (or 1800-11-4000), or file a complaint at consumerhelpline.gov.in;
- approach the District, State or National Consumer Disputes Redressal Commission with jurisdiction over your area under the Consumer Protection Act, 2019;
- for personal data matters, approach the Data Protection Board of India once operational under the Digital Personal Data Protection Act, 2023.