Ordering
1. Do I need an account to order?
No. You can check out as a guest. We only ask for your name, delivery address, pincode, phone number and, optionally, an email for the confirmation.
2. Is there a minimum order value?
No, there is no minimum order value, and shipping is free on every order.
3. Can I order for someone else in another city?
Yes. Enter the recipient’s address and phone number at checkout. The courier will call that number. The recipient pays the cash on delivery amount, so tell them the total in advance. If you would rather pay yourself, we currently do not offer prepaid orders, so the recipient has to hand over the cash.
4. Can I add a gift message?
Yes. Use the “Order notes” box at checkout. We print the note on a plain card and place it inside the parcel. Prices are never shown on the packing slip for gift orders if you mention “gift” in the notes.
5. Do you take bulk or corporate orders?
Yes, for 10 or more units. Email diwalideals23232@gmail.com with the quantity, budget per hamper and delivery city. Bulk orders are still cash on delivery, paid at the time of delivery to your office.
Payment
6. What payment methods do you accept?
Cash on delivery only. There is no online payment, card, UPI or wallet option at checkout.
7. Is there a cash on delivery fee?
No. The product price is the full amount you pay. There are no delivery charges, COD charges or taxes added.
8. Do your prices include GST?
We are not registered under GST, so no GST is charged or shown on the invoice. The listed price is the final price.
9. Can I pay the courier by UPI instead of cash?
Some courier partners allow the delivery person to accept UPI at the door. This depends on the courier and the area, and we cannot guarantee it. Please keep cash ready as the default.
Delivery
10. Where do you deliver?
To every serviceable pincode in India. If a pincode is not serviceable by any of our courier partners, checkout will tell you before you place the order.
11. How long does delivery take?
Orders are dispatched from Hyderabad within one working day of confirmation. After dispatch, delivery takes 5 to 7 days for most of India. Metro cities in the south usually receive parcels in 3 to 4 days. The North-East, Jammu and Kashmir, Ladakh, Andaman and Nicobar and Lakshadweep can take 8 to 12 days.
12. Will my order reach before Diwali?
If you order at least 10 days before Diwali, it will reach almost anywhere in India in time. For the last week before the festival we recommend ordering only if you are in a metro or a large city in the south, and we will tell you on the product page if a cut-off has passed.
13. How do I track my order?
You receive a tracking link by SMS or WhatsApp when the courier picks up the parcel. You can also email us with the order number and we will check the status.
14. What if I am not home when the courier comes?
The courier calls before attempting delivery. If you miss the attempt, they usually try again the next working day. After three failed attempts the parcel returns to us, and we will contact you before re-sending. Repeated refused deliveries may lead us to decline future COD orders from that address.
15. Can I change the delivery address after ordering?
Yes, if the order has not been dispatched. Email or call us with the order number and the new address. After dispatch, address changes depend on the courier and are not guaranteed.
Products
16. Are the clay diyas ready to use?
Yes. Clay diyas are cleaned and, for painted ones, sealed so the colour does not run. Soak plain unpainted diyas in water for a few hours and dry them before first use so they do not absorb the oil.
17. What is inside the Lakshmi puja kit?
The product page lists every item. Broadly: roli, chawal, haldi, kumkum, moli, camphor, cotton wicks, dhoop, agarbatti, supari, a small idol or image card, and a checklist card. It does not include fresh flowers or fruit.
18. Are the LED string lights safe for outdoor use?
The lights we sell are rated for covered outdoor use (balconies, verandahs, under an awning). They should not be left exposed to direct rain. Full details are on the product page.
19. Are your products handmade?
Some are, and we say so on the product page. Hand-painted clay diyas and wooden rangoli sets come from small makers. String lights and steel thalis are factory made.
Returns and problems
20. What if an item arrives damaged?
Photograph the item and the outer box within 48 hours of delivery and email us. We send a replacement free of charge, or refund the amount to your bank account or UPI if a replacement is not possible. Full steps are in the Refund & Return Policy.
21. Can I return something I simply do not like?
Items in unused, original condition can be returned within 7 days of delivery. You arrange the return courier, and we refund the product price once the item reaches us.
22. How do refunds work if I paid cash?
We refund by bank transfer (NEFT or IMPS) or UPI to the details you provide. Refunds are processed within 7 working days of receiving the returned item or approving a damage claim.
23. How do I cancel an order?
Email or call us before the order is dispatched. See the Cancellation Policy. Once dispatched, you can refuse the delivery, but we would appreciate a message so we can stop the parcel early.
24. Who do I contact if my complaint is not resolved?
Our Grievance Officer page has the name, contact details and the timelines we follow under the Consumer Protection (E-Commerce) Rules, 2020.