Contact Us

How to reach us

Email is best if you want a record. Phone is quicker if the order has not left yet and you need to change the address. Every message is read and answered by us in Hyderabad, not a call centre.

Email

diwalideals23232@gmail.com

Best for: order changes, return requests, bulk or corporate enquiries, anything you want in writing. We reply within one working day (Monday to Saturday).

Phone and WhatsApp

Best for: urgent delivery questions. Call or message between 10:00 am and 7:00 pm, Monday to Saturday. If we miss your call, we call back the same day.

Postal and store address

Abhimanyu Rampersaud Diwali Special Deals 15-2-73/2 Gowliguda Chaman Hyderabad, Telangana 500012 India

This is a packing and dispatch address, not a walk-in showroom. If you are in Hyderabad and would like to collect an order in person, email us first and we will arrange a time.

Before you write, this might help

  • Where is my order? Delivery takes 5 to 7 days from dispatch for most of India, 2 to 3 days within Telangana, and up to 12 days for remote areas. You receive a tracking link by SMS or WhatsApp once the courier picks up the parcel.
  • Can I change the address? Yes, if the order has not been dispatched. Email us with the order number and the new address.
  • Can I cancel? Yes, any time before dispatch. See the Cancellation Policy.
  • Something arrived broken. Photograph the item and the outer box, then email us within 48 hours of delivery. The Refund & Return Policy explains the steps.
  • I want to order for my office. We can pack 10 or more hampers with a custom note card. Email us with the quantity, budget per hamper and delivery city.

More answers are on the FAQ page.

Complaints

If a problem is not resolved to your satisfaction through the channels above, you can escalate it to our Grievance Officer. The Grievance Officer page lists the name, contact details and the response timelines we follow under the Consumer Protection (E-Commerce) Rules, 2020.

What to include in your message

To help us respond in one go, please include:

  1. Your order number (in the confirmation SMS or email).
  2. The phone number used on the order.
  3. A short description of the issue.
  4. Photos, if the issue is about damage or a wrong item.