_Last updated: 24 September 2026_
Shipping cost
Shipping is free to every serviceable pincode in India. There is no minimum order value, no cash on delivery fee and no fuel or handling surcharge. The price on the product page is the full amount you pay at the door.
Where we deliver
We deliver across India through established courier partners. At checkout, enter your pincode; if no partner serves it, the site tells you before you place the order. We do not ship outside India.
Dispatch time
Orders are packed at our Hyderabad location and handed to the courier within one working day of confirmation. Working days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday are dispatched on Monday.
Delivery time
After dispatch, the usual delivery time is:
| Region | Typical delivery after dispatch |
|---|---|
| Hyderabad and Telangana | 2 to 3 days |
| Other southern metros (Bengaluru, Chennai, Kochi, Vijayawada, Visakhapatnam) | 3 to 4 days |
| Rest of India, cities and towns | 5 to 7 days |
| Remote areas, hill stations, North-East states, Jammu & Kashmir, Ladakh, Andaman & Nicobar, Lakshadweep | 8 to 12 days |
These are estimates based on courier performance. They are not guaranteed. Weather, strikes, regional holidays and festival-season volume can add days. In the two weeks before Diwali, courier networks across India are at their busiest, so please order early.
Tracking
When the courier picks up the parcel you receive an SMS or WhatsApp message with a tracking link. You can also email us with your order number and we will check the status for you.
Delivery attempts
The courier calls the phone number on the order before delivery. If nobody is available, they normally try again on the next working day, up to three attempts. After three failed attempts the parcel returns to Hyderabad. We then contact you to arrange re-dispatch or cancel the order.
Please make sure the phone number on the order is one that will be answered, and that the person receiving the parcel knows the cash amount to keep ready.
Checking your parcel
You may open the outer box in front of the delivery person before paying, where the courier allows it. If the box is crushed, wet or already opened, you can refuse it. If you accept and later find damage, photograph it and tell us within 48 hours; the Refund & Return Policy explains what happens next.
Packaging
Diyas and glass items are wrapped individually and cushioned. Hampers are packed in a rigid gift box, with a plain protective outer box for transit. We use paper and cardboard cushioning where possible and avoid thermocol.
Address changes
We can change the address free of charge before dispatch. After dispatch, changes depend on the courier and are not guaranteed. Email or call us as early as possible.
Contact
Email: diwalideals23232@gmail.com Dispatch address: Diwali Special Deals, 15-2-73/2 Gowliguda Chaman, Hyderabad, Telangana 500012.